Frequently Asked Questions

Last updated: July 10, 2025

1. Ordering & Availability

Q: How do I place an order?

A: Browse our catalog, select desired items, choose quantity, then click “Add to Cart.” When ready, go to your cart, review your items, and click “Proceed to Checkout.” Follow the prompts to enter shipping, billing, and payment information.

Q: Can I modify or cancel my order?

A: You may modify or cancel within one hour of placing an order by contacting info@tooaleta.eu. After that window, the order enters processing and cannot be changed.

Q: Are all products always in stock?

A: We maintain real-time stock levels across warehouses in Austria, Germany, Slovenia, Italy, and the Czech Republic. In rare cases of stock discrepancies, we will inform you promptly and offer backorder, substitution, or full refund options.

2. Shipping & Delivery

Q: What shipping methods do you offer?

A: We ship via DHL, GLS, DPD, and Kuehne+Nagel. At checkout, our Magento Table Rates module calculates the best carrier based on weight and destination.

Q: How can I track my shipment?

A: Once your order ships, you’ll receive a tracking number via email. Track at:

• FedEx
• DPD
• GLS
• Kuehne+Nagel

Q: What are your delivery times?

A:

• DE, AT, CH, IT, FR, BE, CZ, DK, IE, LU, PL: 3 working days
• Other EU: 5 working days
• Non-EU Europe: 10 working days

3. Pricing & Payment

Q: Do you charge VAT or customs duties?

A: VAT and duties depend on your location:

• EU private customers: 20% VAT
• EU companies & non-EU customers: 0% VAT (export certificate provided for non-EU)
• Local duties and taxes apply for non-EU deliveries.

Q: What payment methods are accepted?

A: We accept:

• All major credit/debit cards via Stripe (Visa, Mastercard, AmEx, etc.)
• Bank Transfer / Invoice
• Cash on Delivery (Slovenia, Austria, Croatia)
• Klarna Financing (Pay in 3, Pay in 30 days, Monthly Plans)

4. Warranty & Returns

Q: What warranty do your products carry?

A: All Was & Dry toilet seats come with a 2‑year legal guarantee under EU Directive 2019/771 and Austrian implementation. Extended warranty valid for the first purchaser and only covers manufacturing defects.

Q: How do I return a product?

A: See our Claims & Returns page for full details. Briefly:

1. Request RMA within 15 days of delivery.
2. Return unused items in original packaging.
3. Inspection upon receipt; refund within 14 days if approved.

5. Data & Privacy

Q: How do you protect my personal data?

A: We comply with GDPR. All data is encrypted in transit (SSL) and at rest. See our Privacy Policy for extensive details on processing, rights, and retention.

6. Technical Support

Q: Who do I contact for technical assistance?

A: For installation or product usage questions, email info@tooaleta.eu or call +43 463 503 130 (Mon–Fri, 9 AM–5 PM CET).

7. Corporate & Wholesale

Q: Do you offer corporate discounts or bulk orders?

A: Yes. For wholesale pricing, volume discounts, or B2B accounts, email info@tooaleta.eu with your requirements.

8. Sustainability

Q: What is your sustainability policy?

A: MARO GmbH is committed to eco-friendly packaging and carbon-neutral shipping where possible. We partner with carriers offering green logistics programs and use recycled or biodegradable materials in packaging.

9. Contact & Feedback

Still have questions? Reach out to info@tooaleta.eu or use our live chat on the website. Your feedback helps us improve!