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Shipping to United States

Help Center

Find quick answers to your questions below and click on the related topic name

My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?


Buyer's Guide
Do you do price matching or offer low prices on your products?
How do I order?
Is your product price fixed or can it change?
What do I need to do if I want to replace my order or the unit that I received?
What payment methods do you accept?
How do I find my product?
How do I navigate the site?
Is there a shipping cost in continental USA?
Do you give discount for orders?


Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?


Order Status
Has my order shipped?
How do I change quantities or cancel my order?
How do I track my order or check status of my order
My order never arrived.
My order is damaged, missing items, or has been personalized incorrectly or I never received my package. How do I file a claim?
My product is missing parts.
When will my backorder arrive?


International Shipping
Do I have to pay customs and import duties?
Do you ship to my country?
What payment method do you accept?
What is the return policy?


Low Price Guarantee
Privacy Policy


Claims and Returns
How do I file a claim?
How do I return a product?
I placed an order, but want to change the order before it arrives?
May I file a claim by phone?
May I return a product without an RMA?


Warranty Issues
How long will it take for my claim to be processed?
May I file a claim by phone? How about if I have issues with my product or order?
What happens if the product is defective?


Copyright©, Tooaleta GmbH Otto-Lilienthal-Str. 4, Friedrichshafen 88046, Germany | Registration No.: HRB 730577 ♦ BIC: SOLADES1KNZ ♦ IBAN: DE 57 6905 0001 0024 9708 81